Legal information
Privacy policy
Last updated : 22 October 2026
A question about these terms? Write to us at bonjour@kahnrealestate.fr.
Who is responsible
The publisher identified in the legal notice is the controller of the processing described here: that of the site and of its customers' accounts. For the data of guests, owners and teams that our customers manage in the software, the controller is the agency or owner managing them; we act on its behalf, as processor (see the appendix to the terms and conditions of sale). To exercise your rights over that data, contact them first: we will help them answer you. Only the French version of this policy is binding.
Data collected
Account: name, email address, phone, role, agency, profile photo if you add one. Sign-in and security: sign-in codes (stored as a hash, never in clear), sessions, device, IP address, log of sensitive operations. Subscription billing: agency identity, number of homes, payment references (card and bank account data are processed by Stripe, never by us). Contact: what you write to us.
Purposes and legal bases
Providing the software and the account (performance of the contract). Securing access and preventing fraud (legitimate interest). Billing the subscription and keeping our accounts (performance of the contract, legal obligation). Answering your messages (legitimate interest, or pre-contractual steps). Informing you of changes to the service or our terms (performance of the contract).
Recipients and sub-processors
Your data is neither sold nor rented. Only the people who need it can access it, along with our sub-processors: OVH SAS (hosting in France, email sending), Stripe Payments Europe, Ltd. (payments, Ireland), Beds24 (channel manager, for listed homes), where applicable Resend, Inc. (email sending, United States), and your browser's notification service if you enable notifications.
Transfers outside the European Union
Data is hosted in France. When a sub-processor processes it outside the European Union (email sending by Resend, browser notifications), the transfer is covered by the European Commission's standard contractual clauses or an adequacy decision.
Retention periods
Account: for the term of the subscription, then thirty days so you can retrieve your data. Invoices and accounting records: ten years. Sign-in and security logs: one year. Sign-in codes: a few minutes. Contact messages: three years after the last exchange.
Security
Encrypted exchanges, one-time code sign-in, isolation of each agency's data, role-based access, log of sensitive operations, backups: we protect your data with measures suited to its nature.
Cookies
The site and the software only use cookies required for them to work: the session and protection against forged requests. No audience measurement or advertising cookie is set, so no consent is requested.
Your rights
You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to set instructions for your data after your death. Write to us at bonjour@kahnrealestate.fr; we answer within one month.
Complaints
If you believe your rights are not respected, you may lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, 75007 Paris, cnil.fr.
Changes
This policy may change with the service. The date of its last update appears at the top of the page; any significant change is announced in advance.